Account Support

To open a real money account with , you first need to download our poker client. Once you’ve downloaded and followed the installation and registration instructions, you can deposit money with us in the Cashier section.

If you read on, you’ll find some answers to the most common questions we’re asked about depositing funds with with our poker room. If you can’t find what you need, you can always contact our customer services department.

Where is my money held?

All money is managed by Victor Chandler Worldwide, a company with over 50 years of integrity and experience in managing gaming funds. For more information on Victor Chandler, please click here.

How do I get paid?

We can send cheques or transfer the money directly into your bank account. Depending on where you are in the world, funds should reach you no later than five banking days later. A charge may be levied for certain forms of transfer, and for more information you should contact our Customer Services Department. We are unable to refund funds to MasterCards due to restrictions placed by MasterCard Company.

Which currencies can I play in?

We accept deposits in all major currencies, although deposits using debit cards can only be made in Sterling. The poker room currency is US Dollars, and other currencies will be transferred to the poker room using a fair exchange rate (the exchange rate used can be seen in the Cashier section of the poker client); no profits will be made on currency exchanges, and the same rate is applied to both withdrawals and deposits.

Do you pay interest on my deposit?

No.

Is my transaction secure?

Yes it is. We use secure server technology and industry standard encryption to ensure that our financial transactions are as secure as possible.

What is the minimum deposit?

The minimum deposit is £5 for sterling accounts. Minimum deposits also apply for other currencies, and can be obtained by contacting our Customer Service.

Security and Integrity.

We have made certain that neither your money nor the integrity of the games is compromised. From sophisticated random number generation, to 128-bit encryption, to a range of other measures we can't disclose, we have implemented the poker room with security as a number one priority.

Do you have promotions, and how do I find out about them?

We frequently hold promotions. You will be informed of them by email, the Welcome window when you enter the game, and our Home Page.

Do you have a loyalty programme?

Yes. Our Action Points system automatically rewards you while you play on our site. Action Points are accumulated by playing in both real money ring games and real money tournaments. For more information, please refer to our Action Points section.

Is there a credit card processing fee?

No, currently we do not assess fees for Visa and MasterCard.

What will my credit card charge item read?

Your charge line item will simply read, VCI.

Why does it read VCI?

The poker room cage (real money accounts) are managed by Victor Chandler International. Victor Chandler are a renowned gaming enterprise with many years of trusted experience in the gaming and betting world. To find out more about them, please click here.

What is the rake amount?

You may click the ? at the top right-corner of the table window to see the current rake. Go to our page covering Rake for more information.

How long does it take to cash out my winnings?

For security reasons we require a 72 hour waiting period on all withdraws. Most credit card companies will then need 3 to 6 days to make the money available on your account.

What deposit methods do you offer?

Neteller, Visa, MasterCard, Debit Card (Delta, Switch, Solo, Laser (Ireland only)). You may also wire funds to us. Contact our Customer Service department on +350 49542 for more information.

How do you handle my real money chips?

Your real money chips are kept on deposit in the cage managed by Victor Chandler International.

Is there a credit card processing fee?

No.

How do I get money onto the site?

You must first set up a cage, or real money, account and then make a deposit using one of the various supported payment mechanisms. When you register with the poker room, your screen name becomes tied to your cage account and whenever you take a seat at a real money table you request chips from your cage account.

How do I get money out of the poker room?

You cash out from the cage. Money in the actual poker room is returned to your cage account whenever you leave a table. You can make withdrawls from your cage account at any time.

Can I transfer money to another player?

No, money cannot be transferred between cage accounts. The dumping of chips to another player is not allowed.