Terms & Conditions

We want all our customers to enjoy the interactive nature of this product and the sense of community which interactive poker uniquely fosters. We also take every effort to ensure the experience is fun and not spoilt by cheating or bad behaviour.

We therefore ask all players to agree to certain rules and standards of behaviour and to accept responsibility for their own actions and that disputes or concerns about the operation of the product or cheating will be resolved by the Poker Room management.

Some of the areas where you as a customer can help in this are identified elsewhere. Here we set out the key terms and conditions, which you are asked to accept when you install the Poker Room client.

Poker Room Terms and Conditions of Participation and Play

These terms and conditions set out the terms which exist between a customer of the Poker Room (herein a "Player") and Victor Chandler Worldwide (a business name of Victor Chandler (International) Limited a company incorporated in, and licensed by the Government of, Gibraltar ). The Poker Room is hosted managed and operated by Victor Chandler Worldwide. References to the "Poker Room" are references to Victor Chandler Worldwide. In addition to accepting these Terms and Conditions, Players acknowledge and agree to be bound by the House Rules and Game Rules of the Poker Room as amended from time to time by the Poker Room. 

PLEASE READ THE AGREEMENT CAREFULLY AND MAKE SURE YOU FULLY UNDERSTAND ITS CONTENTS. IF YOU HAVE ANY DOUBTS ABOUT YOUR RIGHTS AND OBLIGATIONS RESULTING FROM THE ACCEPTANCE OF THIS AGREEMENT, PLEASE CONSULT A LEGAL ATTORNEY IN YOUR JURISDICTION.

THIS AGREEMENT MAY BE MODIFIED AT ANY TIME BY US BY POSTING ON OUR WEBSITE A REVISED OR AMENDED FROM OF AGREEMENT OR ALTERATIONS TO AN EXISTING FORM.

THIS AGREEMENT APPLIES IN ADDITION TO ANY OTHER AGREEMENT OR TERMS AND CONDITIONS APPLYING BETWEEN YOU AND US WHETHER GENERALLY OR IN RELATION TO YOUR ACCOUNT WITH US OR ANY SPECIFIC PRODUCT OR SERVICE OTHER THAN THE POKER ROOM

1. DEFINITIONS
The following words and terms, when used with this agreement, shall have the following meanings, unless the context clearly indicates otherwise.

Poker Room the poker room and/or any other poker gaming activities offered by us on our Website and on our downloadable version
Player Account a personal account opened by an individual and maintained with us to enable that person to play games on the Poker Room;

SOFTWARE
The software licensed to us including any program or data file or any other content derived therefrom, that required to be downloaded, accessed or otherwise utilized by you from the Website enabling you to participate in the Poker Room and any other games available for your use;

• Username and Password the username and password which you choose on registration with the Poker Room;
• You the user of the Poker Software downloaded from the Website.
• Us/We/Ours Victor Chandler (International) Limited
• Website this website offering the Poker Room and any related sites accessible via links or any other access way;
  

2. SUBJECT MATTER OF AGREEMENT
This agreement covers the arrangements between you and us in relation to your use of the Poker Room either for playing play-for-real or play-for-fun Poker and other games. The rules of the games are placed in the ”House Rules” section of the Website as well as other sections of the Software and the Website, including but not limited to, rules describing how to play, tournaments, and any other rules governing particular game, event, tournament, all such rules are incorporated and included under the term and conditions set out herein.

3. LEGAL REQUIREMENTS
3.1. You can only use the Poker Room and/or the website if you are the legal age as determined by the law of the country where you live.
3.2. You cannot use the Poker Room and/or the website if you are under 18 years of age in any circumstances.
3.3. Some legal jurisdictions have not addressed the legality of online gambling and others have specifically made online gambling illegal. We do not intend that anyone should use the Poker Room and/or the website where such use is illegal. The availability of the Poker Room and/or the website does not construe an offer or invitation by us to use the Poker Room in any country in which such use is illegal. Use of the Poker Room is void wherever prohibited by any applicable law. You accept sole responsibility for determining whether your use of the Poker Room is legal in the country where you live.

4. LICENCE TO USE SOFTWARE
We hereby grant to you a personal non-exclusive, non-transferable right to use the Software, for playing in the Poker Room, in accordance with the following provisions.

4.1. You are not permitted to:
4.1.1. install or load the Software onto a server of other networked device or take other steps to make the Software available via any form of “bulletin board”, online service or remote dial-in, or network to any other person;
4.1.2. sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in this agreement), your licence to use the Software or make or distribute copies of the Software;
4.1.3. translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the Software;
4.1.4. copy or translate any user documentation provided 'online' or in electronic format;
4.1.5. reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the Software or to create derivative works based on the whole or on any part of the Software; or
4.1.6. enter, access or attempt to enter or access or otherwise bypass the our security system or interfere in any way (including but not limited to, robots and similar devices) with the Poker Room or the website or attempt to make any changes to the Software and/or any features or components thereof.
4.1 You do not own the Software. The Software is owned and is the exclusive property of the licensor, a third party software provider company, (the "Software Provider"). The Software and accompanying documentation which have been licensed to us are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the Software does not give you ownership of any intellectual property rights in the Software. This Agreement applies only to the grant of the licence to use the Software.
4.2 The Software is provided “as is” without any warranties, conditions, undertakings or representations, express or implied, statutory or otherwise. We hereby exclude all implied terms, conditions and warranties (including any of merchantability, satisfactory quality and fitness for any particular purpose). We do not warrant that the Software will meet your requirements.
4.3 We do not warrant that the Software will be non-infringing or that the operation of the Software will be error-free or uninterrupted or that any defects in the Software will be corrected, or that the Software or the servers are virus-free. In the event of communications or system errors occurring in connection with the settlement of accounts or other features or components of the Software neither us nor our Software provider will be liable to you or to any third party for any costs, expenses, losses or claims arising resulting from such errors. We further reserve the right in the event of such errors to remove all relevant games from the Software and the website and take any other action to correct such errors.
4.4 You hereby acknowledge that it is not in our control how the Software is used by you. You load and use the Software at your own risk and in no event shall we be liable to you for any direct, consequential, incidental or special damage or loss of any kind (except personal injury or death resulting from our negligence).
4.5 The Software may include confidential information which is secret and valuable to us. you are not entitled to use or disclose that confidential information other than strictly in accordance with the terms of this Agreement.

5 SHARED POKER ROOM NETWORK
5.1 We participate in a shared poker room network which enables you to play poker together with other players from other poker room websites all joining the same game or the table or the tournament through a shared poker room platform managed by a third party provide of poker network services.
5.2 You therefore agree that once you will join a shared poker room you will accept and will comply with the rules and the terms and conditions that apply on the shared poker room including any of its games, tables, tournaments.
5.3 You acknowledge and agree that we and/or the operator of the shared poker network, both at our sole discretion, reserve the right to terminate your game or block your account as well as deny you from accessing the shared poker network, either from the website or from any other websites thereafter, in the event that you will violate any of the game rules or any of the terms and conditions set out hereunder.
5.4 You further acknowledge and accept that we and/or the operator of the shared poker network, reserve the right, both at our sole discretion, to collect, process and record in both our databases any information in connection with your game patterns, personal data, depositing of funds and any other related information and inquiries that will help prevent any fraud, collusion or alike improper behaviour.

6 SECURITY
6.1 We are a company incorporated under the laws of Gibraltar and are fully licensed and regulated by the laws of that country for the purpose of operating a virtual poker room on the internet.
6.2 We only allow access to playing games on the Poker Room through secured networks using encryption of the Username and Password. You cannot play games on the Poker Room without passing our customer security login.
6.3 You may not use the Poker Room for any commercial use or on behalf of another person. Any use of the Poker Room by you is for own private purposes only.
6.4 You must keep your Username and Password confidential and should not disclose them to anybody. You may not use anyone else's Password. You shall be responsible for all transactions conducted in relation to your Player Account using your Password. Every person who identifies him/herself by entering your correct Username and Password is assumed by us to be you and all transactions where the Username and Password have been entered correctly will be regarded as valid.
6.5 You will not allow any third party to use your Player Account to use the Poker Room and you will not use any other person's Player Account or means of payment to access the Poker Room or the website or the Software.
6.6 It is your responsibility to ensure that you understand the rules and procedures of the games in the Poker Room and your use of online gaming in general before you play any such games.
6.7 We are using the best methods available today for the encryption of the Username and Password information, and any other sensitive information transferred to and from the client application and our servers, thus securing the player and us against manipulation attempts by a third party. You will not break in, access or attempt to break in or access or otherwise by-pass our security. if we have a suspicion that you have attempted to or may be attempting to break in, access or otherwise by-pass our security or the Software, we will be entitled to terminate with immediate effect your access to the Poker Room and/or have your Account blocked, and we reserve the right to inform the applicable authorities.
6.8 Collusion Prevention
6.8.1 Collusion means a situation where two or more players attempt to earn an unfair advantage by sharing knowledge of their cards or other information at a poker table. Any player who attempts to or colludes with any other player while using the Poker Room will be prohibited from ever using the Poker Room or the website or the Software or any of our other related services and their Player Account will be terminated effective immediately. We will do our best to investigate complaints received against players suspected of collusion. If we suspect collusive behaviour during a game, we may, in our sole discretion, terminate the suspected players' access to the Poker Room and/or block their accounts. We will not be liable under any circumstances whatsoever for any loss you or any other player may accrue as a result of the collusive or otherwise unlawful activity and we will not be further obliged to take any other actions in any event of suspected of collusion, fraudulent or fraud.
6.8.2 We will only use your personal information in accordance with our privacy policy, which is set out in full at [www. poker.com/privacy]. We reserve the right to amend the privacy policy at any time. However, we reserve the right to ask you to provide us with additional details and any such additional information will be kept confidential. We further reserve the right under certain circumstances to disclose certain details to relevant authorities should we be required to do so by law, an arm of the state or a regulatory body. Subject to the provisions of the privacy policy, this right to disclose personal information to bodies or authorities whose purpose is to investigate money laundering, fraud and other criminal activity will be to the extent required by law.

7 YOUR RESPONSIBILITIES
7.1 We make no representation or warranty with respect to the legality or otherwise of the accessing and use of the Poker Room in your country of residence and it is solely your responsibility to determine whether such accessing and use of the Poker Room by you is legal. We do not intend to enable you in any way to contravene any applicable law.
7.2 You shall not transfer in any way whatsoever your rights under this Agreement without our prior written consent.
7.3 You are fully responsible for all taxes, fees and other costs incidental to and arising from winnings resulting from use of the Poker Room.
7.4 It is your responsibility to inform us of any changes to your registration details.
7.5 Payments
7.5.1 You agree that we or a payment processing company on our behalf will handle all financial account transactions ("Payment Processor"). You hereby agree that the Payment Processor reserves the right to withhold any payments should the Payment Processor have reason to believe or any suspicion that you may be engaging in or have engaged in fraudulent, collusion, unlawful, or improper activity.
7.5.2 You agree to fully pay any and all payments due to us or any third party in connection with your use of the Poker Room. You further agree not to make any charge-backs and/or renounce or cancel or otherwise reverse any of your due payments and in any such event you will refund and compensate us for such unpaid payments including any expenses incurred by us in the process of collecting your payment.
7.6 You accept that you are solely responsible for the supply and maintenance of all of the computer equipment and telecommunications networks and internet access services that you need to use in order to access the Poker Room. We will not be liable in any way whatsoever for any loss caused to you by the internet or any telecommunication service provider which you have engaged in order to access the Poker Room or to the website.
7.7 You acknowledge that our random number generator will determine the outcome of the games played on the Poker Room and you accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on the Software and the game server, the result that appears on the game server will prevail and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the Poker Room games and related gaming activity.
7.8 You will not commit any acts or display any conduct that damages our reputation or our software provider or any other related service providers.
7.9 Your player Account will be considered as 'inactive' if you have not logged into the Poker Room as well as generated revenue at least once for a consecutive 120 days. At our discretion, an inactive Player Account may have its screen name recycled, and may forfeit any Action Points accrued. We are not obliged to give any further justification for this action or notification to you prior to the Player Account being made inactive, although we will attempt to give you 30 days notice. In instances where Player Accounts are funded solely by the Poker Room (e.g. Free Cash Offers), we reserve the right to withdraw unused funds from dormant accounts subject to notification to you of pending withdrawal. Further, the Action Points accrued under any player Account originating from any skin of the Poker Room that have not been used by you for at least 120 consecutive days may be forfeited without further notice to you.
7.10 Victor Chandler International Limited does not undertake to notify users that they have outstanding balances to collect.
If you do not access your account for any consecutive period of 396 days, then after those 396 days your account will be deemed 'Permanently Inactive'. Accessing your account is defined as 'logging on' to your account using your user name and password and either:

1) Placing a bet (sports book, casino, games or poker side games bet), or
2) Entering a poker tournament with a cash entry fee or
3) Playing a raked poker hand.

Once your account has been deemed 'Permanently Inactive', Victor Chandler International Limited is entitled to forfeit the outstanding balance.
7.11 You acknowledge that if your Player Account is opened you will fully indemnify us and hold us harmless from and against all and any losses, costs, expenses, claims, demands, liabilities and damages however caused that may arise as a result of your (a) entry, use, or reuse of the website or the Poker Room; (b) breach of any of the terms and provisions of this Agreement. You further agree to fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of this Agreement by you, and any other liabilities arising out of your use of the Poker Room or the Software.
7.12 We reserve the right to change this agreement from time to time as set out in clause 9 below. It is your responsibility to check from time to time and see whether there is a notification of change in accordance with clause 9 below.

8 YOUR WARRANTIES AND REPRESENTATIONS
You warrant and represent that:
8.1 you are not a resident of the United States of America and its territories, Hong Kong, Israel, or Estonia.
8.2 you are acting on your own behalf;
8.3 you are not restricted by limited legal capacity;
8.4 you are not classified as a compulsive gambler;
8.5 all details which you give or have given in the process of registering with the online Poker Room are accurate and that you will continue to update such details should there be any changes.
8.6 you are fully aware of the fact that there is a risk of losing money through the use of the Software to play games on the Poker Room;
8.7 you are not depositing funds originating from criminal and/or un-authorised activities;
8.8 you are not otherwise conducting criminal activities and/or intending to utilise the Player Account in connection with such activities. You are not using or intending to use or intending to allow any other person to use the Poker Room and the Player Account for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under any applicable law in particular your jurisdiction and the laws that apply to us;
8.9 you are not colluding or attempting to collude or intending to participate, directly or indirectly, in any collusion scheme with any other player in the course of any game you play or will play on the Poker Room.
8.10 you are not under the age of either (i) 18; or (ii) the age at which gambling activities are legal under the law of the jurisdiction that applies to you, whichever is greater;
8.11 the debit/credit card details supplied by you in the registration process are those of the registered account holder and the card has not been reported as lost or stolen;
8.12 you are not one of our officers, directors, employees, consultants or agents or of one of our affiliated or subsidiary companies, or suppliers or vendors, and you are not any of their relatives as well (for the purpose of this clause, the term “relative” means spouse, partner, parent, child or sibling). In any event that you have breached this prohibition, among others actions that will be taken against you, you will not be entitled to any of your winnings.
8.13 you have not previously held a Player Account which was suspended or terminated either by us or by any other online gaming operator, nor have you previously charged back any monies via a Player Account nor do you maintain a current Player Account; and
8.14 in opening the Player Account you will not provide any information or make any statement to us which is untrue, false, incorrect or misleading.

9 CHANGES TO THIS AGREEMENT OR THE PRIVACY POLICY
9.1 We may, at our sole discretion, make changes to this Agreement or any House Rules or Game Rules or privacy policy at any time.
9.2 The changes will take effect from the date specified when they occur. It is important, therefore, that you log in to the website from time to time and check to see whether there is a notification of change. You are solely responsible for reading the changes.
9.3 If you continue to use the website or the Poker Room after we have updated the changes (regardless to the way we have notified you of such changes), you agree to be bound by those changes whether or not you have had actual notice of, or have read, the relevant changes. If you do not agree to be bound by relevant changes, you should not continue to use the website or the Poker Room any further.

10 RESERVATION OF RIGHTS
10.1 We reserve, at our sole discretion, the right to:
10.1.1 refuse to register any applicant for registration on the website or the Poker Room and/or to close the account or otherwise terminate the registration of any person so registered;
10.1.2 refuse to accept any wager on the Poker Room;
10.1.3 change, suspend, remove, modify or add any game or tournament on the Poker Room.
10.2 We reserve the right to make checks on you, including credit checks, with third party credit and financial institutions, in accordance with the information you have provided us with.
10.3 In the event of any dispute regarding a wager or winnings, our decision will be final and binding. We reserve the right to reasonably withhold any pay out of winning amount until the identity of the winning person is verified to our satisfaction in order to ensure that payment of the winning amount is being made to the correct person.
10.4 We may at any time disclose certain personal information of yours to third parties in accordance with our privacy policy, which is set out in full at [www. poker.com/privacy].
10.5 In the event that we suspect fraud or fraudulent activity on your part or any of your payments are charged back, we will have the right to withhold any pay-out or winning amounts due to you and if necessary, to lawfully collect any payments owed by you.
10.6 We may at any time without prior notice to you terminate your use of the Poker Room and block your Player Account if we consider that you are in breach of any of the terms and provisions of this Agreement or that you are otherwise acting illegally. We will not be under any obligation in such circumstances to refund or otherwise reimburse you for any of the funds in your Player Account.
10.7 We reserve the right, at our sole discretion, to offer and advertise from time to time promotions, bonuses or other special offers and each such offer will be subject to specific terms and conditions which will be valid for a limited period of time. In connection with the specific terms of the above promotions, bonus and special offers, we further reserve the right to withhold any withdrawal amount from your account which will be in excess of your original deposit. In addition, we reserve the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that we suspect that you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game.
10.8 We reserve the right to transfer, assign, sublicense or pledge this Agreement, in whole or in part, to any person without notice and you will be deemed to consent to such assignment.

11 TERM
This agreement is effective from the moment of acceptance by clicking on the “I agree” button, and shall remain in force indefinitely unless terminated in accordance with clause 10.6. For the avoidance of doubt it is agreed that you are bound by this Agreement if you use the Poker Room or the Website or the Software in any way, including, but not limited to, initiating or making a deposit through your Player Account or submitting your deposit details to us.

12 GOVERNING LAW
12.1 The construction, validity and performance of this Agreement will be governed by Gibraltar law. However, this shall not prevent us from bringing any action in the court of any other jurisdiction for injunctive or similar relief. The English language version of this Agreement will prevail over any other language version issued by us.
12.2 The illegality, invalidity or enforceability of any part of this Agreement will not affect the legality, validity or enforceability of the remainder.

13 NOTICES
13.1 You agree to receive communications from us in an electronic form. electronic communications may be posted on the pages within the website and/or the messages/help files of your client application, and/or delivered to your e-mail address. All communications in either electronic or paper format will be considered to be in "writing" and to have been received no later than five business days after posting or dissemination, whether or not you have received or retrieved the communication. We reserve the right, but assume no obligation, to provide communications in paper format.
14.2 Any notices required to be given in writing to us or any questions concerning this Agreement should be addressed to support@pokersupport.com.